First Taste初嚐

How booking works｜預約流程

1. Submit Your Request｜提交預約 Complete the booking form with your preferred date, time and party size. 請於預約表格填寫用餐日期、時間及人數。
2. Receive Payment Details｜收取付款資料 We will respond by email or WhatsApp with the payment details for your deposit of £10 per person. 我們將以電郵或 WhatsApp 回覆，並提供訂金付款資料（每位 £10）。
3. Send Receipt to Confirm｜提交收據確認 Once the deposit has been paid, please send a photograph or screenshot of your receipt by email or WhatsApp. Your booking is confirmed on receipt. The deposit is redeemed in full against your bill on the day. 付款後，請以電郵或 WhatsApp 提供收據相片或截圖。我們收到後，預約即正式確認。訂金將於用餐當日全數抵扣餐費。

Before you book｜預約須知

• Reservations Only｜全預約制 Lunch and dinner are by reservation only. Seating is limited throughout the soft launch. 午市及晚市均只接受預約。試業期間座位有限。
• Minimum Spend｜最低消費 A minimum spend of £30 per person applies to all bookings, inclusive of VAT. 每位最低消費為 £30，已包括增值稅。
• Deposit｜訂金 A deposit of £10 per person is required to secure your table. It is redeemed in full against your bill on the day. 每位須預付訂金 £10 以確認座位，訂金將於用餐當日全數抵扣餐費。
• Party Size Changes｜更改人數 Any change to your party size should be notified at least 24 hours in advance. Reductions made more than 48 hours before the booking are refunded in full. Within 48 hours, and in the case of any guest who does not attend, the £10 deposit for those seats is retained. 如需更改人數，請於用餐前至少 24 小時通知我們。於用餐時間 48 小時前減少人數者，該部分座位的訂金將全數退還；48 小時內減少人數，或當日有客人未能出席，該部分座位的訂金恕不退還。
• Cancellations & Changes｜取消及更改 Cancellations or changes made at least 48 hours before the booking receive a full refund of the deposit. Within 48 hours, deposits are non-refundable. 於用餐時間 48 小時前取消或更改預約，訂金將全數退還；48 小時內取消，訂金恕不退還。
• Service Charge & VAT｜服務費及增值稅 All prices are inclusive of VAT. A discretionary service charge of 12.5% is added to your bill. 所有價格均已包括增值稅。帳單另加 12.5% 自選服務費。

Your details｜個人資料

• Who Holds Your Information｜資料由誰保存 Bookings are held by Hopers’ Base Catering UK Limited, registered in England and Wales under company number 14843571, at Unit 324, 60 St Martin’s Lane, London WC2N 4JS. We are responsible for the information you give us. 預約資料由 Hopers’ Base Catering UK Limited 保存。公司於英格蘭及威爾斯註冊，註冊編號 14843571，註冊地址為 Unit 324, 60 St Martin’s Lane, London WC2N 4JS。我們是你個人資料的保管者。
• What We Collect｜收集哪些資料 Your name, email address, telephone number, booking date and party size, together with any dietary requirements or special requests you choose to tell us. 你的姓名、電郵地址、電話號碼、用餐日期及人數，以及你主動告知的飲食需要或特別要求。
• Why We Use It｜資料用途 To manage your booking, to contact you about it, to take your deposit and to prepare your table. Our lawful basis is the performance of our agreement with you. 我們只用這些資料來處理你的預約：與你聯絡、收取訂金、安排座位。法律依據是履行我們與你之間的預約安排。
• Dietary Requirements & Allergies｜飲食需要及過敏 This is optional. Where you tell us about an allergy or a medical requirement, we treat it as health information and use it only to prepare your meal safely. By giving it to us you consent to that use. It is seen by the kitchen and by the team looking after your table, and is deleted once your booking has passed. 這一項可以選擇不填。如你告知任何過敏或健康上的需要，我們會當作健康資料處理，只用來安全地為你準備餐點；你提供有關資料，即代表同意我們作此用途。資料只會交予廚房及負責你那桌的同事，用餐日過後，我們便會將其刪除。
• Who Sees It｜誰會看到 Our booking form is provided by Google. Your details are held in our reservation records and seen only by the Hopers’ Base team. We do not sell your information and we do not pass it to anyone for marketing. 預約表格由 Google 提供。你的資料存放於我們的預約記錄，只有 Hopers’ Base 團隊會看到。我們不會出售你的資料，也不會交予任何人作推廣用途。
• How Long We Keep It｜保存多久 Booking records are kept for twelve months after the soft launch ends, then deleted. Records of deposits and payments are kept for six years, as tax law requires. We will not send you marketing unless you ask us to. 我們會保存預約記錄至試業結束後十二個月，其後刪除。與訂金及付款相關的記錄，則按稅務法規保存六年。除非你主動要求，我們不會向你發送任何宣傳訊息。
• Your Rights｜你的權利 You may ask to see the information we hold about you, to correct it or to have it deleted. Write to covent.garden@hopersbase.com. If you are not satisfied with our response you may complain to the Information Commissioner’s Office at ico.org.uk. 你可以要求查閱、更正或刪除我們持有的個人資料，請電郵至 covent.garden@hopersbase.com。如你對我們的處理方式不滿意，亦可向英國資訊專員辦公室（Information Commissioner’s Office，ico.org.uk）投訴。